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Deliveries timings

  • We currently deliver Australia wide using Australia Post or Sendle.
  •  We process orders within 1-2 business days.
  • Please allow 3-4 business days for Queensland, New South Wales and Victoria. Usually an extra day for South Australia and Tasmania and up to 7 days for Western Australia and Northern Territory.
  • Delivery times can vary depending on the demand of the postal service. Please allow for this during busy times like holiday periods, public holidays and also with the currently situation we are facing with COVID-19. We expect there may be some delays and appreciate your understanding during this time.
  • Do you live on the Mornington Peninsula in Melbourne and prefer to collect your order? If so please use coupon code ‘collect’ at checkout and you can collect from Frankston South. We will be in touch once we receive your order to arrange this.

Deliveries costs

  • An Australia-wide flat delivery fee of $10 applies – this is automatically applied at checkout
  • Orders over $50 qualify for a delivery fee of $5 – this is automatically applied at check out

Returns

If your order arrives damaged or you are not completely satisfied with your product please get in touch within 7 days at info@holevida.com so that we can work on getting things right! Customer service is our top priority!

If you change your mind, please note, refunds are not issued due to the nature of the products we offer. 

We are unable to refund delivery costs.

We will process any returns within 7 days.  Please note refunds can take 7-10 business days to arrive in your account.

 

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